• Introduction

At Shungite South Africa, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when using our website.

By using www.shungite.co.za, you agree to the practices described in this Privacy Policy.

• Information We Collect

Depending on how you interact with our website, we may collect information including:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Order information
• Messages submitted through our contact forms
• Technical information such as browser type, IP address and device information

We only collect information that is necessary to provide our products and servi

• How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Deliver purchased products
• Communicate regarding your orders
• Respond to enquiries submitted through our contact forms
• Improve our website and customer experience
• Comply with legal and regulatory obligations
• Detect and prevent fraud or unauthorised transactions

We will never sell your personal information to third parties.

• Payment Information

Payments made through our website are securely processed by Paystack.

We do not store or have access to your complete payment card details.

Payment information is processed securely in accordance with Paystack’s own privacy and security standards.

• Contact Forms

When you submit information using our contact forms, we collect only the information you voluntarily provide.

This information is used solely to respond to your enquiry or provide customer support.

• Cookies

Our website uses cookies to improve functionality and enhance your browsing experience.

Cookies help:

• Maintain your shopping cart
• Remember user preferences
• Improve website performance
• Secure customer sessions
• Enable checkout functionality

You may disable cookies in your browser settings; however, some website features may no longer function correctly.

• Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

Although no online system can guarantee absolute security, we continually strive to safeguard the information entrusted to us.

• Sharing of Information

We may share limited personal information only where necessary to:

• Process payments
• Deliver orders
• Comply with legal obligations
• Protect our legal rights

We do not sell or rent customer information to third parties.

• Your Rights

In accordance with POPIA, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Object to certain processing activities
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

• Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer support
• Meet legal and accounting obligations
• Resolve disputes

When information is no longer required, it is securely deleted or anonymised where appropriate.

• Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing personal information.

• Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on this page together with the effective date.

• Contact Us

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact us.

Shungite South Africa

Website:
https://www.shungite.co.za

Email:
sales@shungite.co.za

Telephone:
064 592 0981

Effective Date

Last Updated: July 2026