1. Introduction

Thank you for shopping with Shungite South Africa.

This Shipping Policy explains how orders placed through www.shungite.co.za are processed and delivered.

We primarily deliver within South Africa. By placing an order through our website, you agree to the shipping terms outlined below.

2. Delivery Area

We primarily deliver to addresses within the Republic of South Africa.

Delivery to remote, rural or outlying areas may take longer and may incur additional courier charges.

International delivery is not offered as a standard service. Customers requiring delivery outside South Africa may contact us before placing an order to determine whether special arrangements are possible.

3. Order Processing

Orders are processed after payment has been successfully received and confirmed.

We aim to dispatch all orders within 1–2 business days, after which delivery generally takes 2–5 business days within South Africa.

Orders placed over weekends or public holidays will be processed on the next business day.

4. Shipping Charges

Delivery charges are calculated and displayed during checkout before payment is completed.

Shipping costs may depend on:

• the delivery destination;
• parcel weight and dimensions;
• the courier service used; and
• whether the address is in a major centre, rural area or outlying location.

The customer is responsible for reviewing and accepting the delivery charge before completing the order.

5. Delivery Times

Orders are typically delivered within 2–5 business days after dispatch to most major centres within South Africa.

Delivery to remote, rural or outlying areas may require additional time.

Delivery times are estimates only and may be affected by:

• Public holidays
• Severe weather conditions
• Courier delays
• High order volumes
• Circumstances beyond our reasonable control

While we make every effort to meet estimated delivery times, they cannot be guaranteed.

Should an unexpected delay occur, we will keep you informed of your order’s progress.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• recipient’s full name;
• street address;
• suburb;
• city or town;
• province;
• postal code; and
• active telephone number.

Shungite South Africa will not be responsible for delays or failed delivery resulting from incorrect, incomplete or outdated information supplied by the customer.

Where a parcel must be redirected or resent because incorrect details were supplied, the customer may be responsible for the additional courier charges.

7. Courier Delivery

Orders are delivered using an independent courier service.

The courier may contact the customer by telephone, SMS or email to arrange or confirm delivery.

The customer must ensure that someone is available at the delivery address to receive the parcel.

A delivery may be regarded as completed when the parcel has been handed to the customer, an authorised recipient or another person reasonably present at the nominated delivery address.

Once your order has been dispatched, you will receive tracking information (where available) so you can monitor your delivery online.

8. Tracking Information

Where tracking is available, the customer will receive tracking information after the order has been dispatched.

Tracking updates are provided by the courier and may not always appear immediately after collection.

Customers experiencing difficulty with tracking may contact us at sales@shungite.co.za.

9. Failed Delivery Attempts

Where the courier cannot complete delivery because:

• no one is available to receive the parcel;
• the delivery address is inaccessible;
• the customer cannot be contacted; or
• incorrect delivery information was provided,

the courier may make another attempt, return the parcel to a depot or return it to Shungite South Africa.

Any additional courier charges resulting from a failed delivery caused by the customer may be payable by the customer before the order is resent.

10. Inspection on Delivery

Customers should inspect the parcel as soon as reasonably possible after delivery.

Please notify us promptly if:

• the parcel appears damaged;
• items are missing;
• the incorrect product was delivered; or
• the product was damaged in transit.

Photographs of the packaging, courier label and affected product may be required to assess the matter and submit a courier claim.

11. Damaged or Lost Parcels

If a parcel is damaged or appears to have been lost during delivery, please contact us at:

Email: sales@shungite.co.za
Telephone: 064 592 0981

We will investigate the matter with the courier and keep the customer informed.

Depending on the circumstances and applicable consumer rights, an approved claim may result in a replacement, refund or other appropriate remedy.

Customers should not discard damaged packaging until the matter has been resolved.

12. Delayed Orders

Occasional delays may arise because of courier backlogs, severe weather, public holidays, inaccessible delivery areas or other events outside our reasonable control.

A delay does not automatically mean that a parcel has been lost.

Where an order cannot be fulfilled or delivered within an agreed or legally required period, the customer may have cancellation or refund rights under applicable South African law. Nothing in this Shipping Policy limits those statutory rights.

13. Order Cancellations

Orders may be cancelled without a cancellation fee provided the order has not yet been dispatched.

Once an order has been handed to the courier, it can no longer be cancelled as an undispatched order and will instead be handled in accordance with our Returns Policy.

Courier charges already incurred may not be refundable where permitted by law.

14. Returns

Customers may request an eligible return within 15 days of receiving the order.

Unless the incorrect or defective product was supplied, the customer is responsible for return courier costs.

Please refer to our Refund and Returns Policy for the complete return conditions and process.

15. Natural Product Variations

Shungite is a natural geological material. Variations in colour, texture, surface markings, mineral inclusions, dimensions and shape are natural characteristics and are not shipping damage or manufacturing defects.

Each piece is unique and may differ slightly from website photographs.

16. Contact Us

For questions about delivery or an existing order, please contact:

Shungite South Africa

Website: www.shungite.co.za
Email: sales@shungite.co.za
Telephone: 064 592 0981
Country: South Africa

Last updated: July 2026